In this segment we’re going to explore two more profit drains – quality and payment terms.  Sound a little mundane?  You’ll be surprised at the savings you can generate.

Quality

I’m sure that most of you are expecting me to talk about lack of quality.  After all, it’s poor quality that costs you money in rework, callbacks or fixes.  All of these terms describe the effort associated with redoing the original work so that it satisfies the customer.  There’s no question that this is a profit drain, but it’s not our focus today.  We’re going to explore the cost of providing quality.

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